Customer Service

BEFORE: If you have any specific queries before you place your order with us online. For example:

  • A. Do we ship to your country?
  • B. What is the smallest size we stock?
  • C. What is the biggest size we stock?
  • D. What fabric is the garment made from?

 

Or any question about placing an order with us.1.Send an email with your enquiry to info@taintedprince.com and we will endevour to get back to you as soon as possible.2.Visit us at our shop in the Stables Market Camden Tainted Prince unit 14/7 Stables Market, Chalk Farm Road, London NW1 8AH Monday-Friday 10:30-18:30 Saturday + Sunday 10:00-19:00. Our staff in the shop will be very happy to help3.Telephone us 0044 020 72840850. Please telephone us only if we have not replied to your email enquiry. DURING: If you would like us to track your order. Or your order is taking longer than you expected to be delivered. Or if your order has not been delivered. Please follow steps 1, 2 + 3 above.AFTER:If you have received your order and it was not the garment you ordered. Or if you have received the wrong size. Again follow steps 1, 2 + 3 above.If you receive your order and by some chance you do not like it, we will give you a voucher for the full amount which you can spend online or in our Camden shop. For customers with a voucher we will regularly keep you updated regarding garments available in your size.N.B Vouchers are valid for 6 months from the date the order was placed.We appreciate our customers and we will always do our best to make your shopping experience with us as easy and pleasurable as possible.The TaintedPrince Team .

First Time Buyer

Thank you for visiting our website. To get the most from Tainted Prince please take a moment to read our guide.

  • 1. Please ensure you have given us your full address and postcode, this will help us get your purchases to you securley.
  • 2. Double check your credit/debit card details as it is easy to make mistakes when inputting numbers and if there are any descripencies we will contact uou. With this in mind please ensure the email address you supply is one you check regulary, a contact number is always useful.
  • 3. Check what size you are against our SIZE GUIDE there really isnt anything worse than receiving something you have purchased and it dosnt fit. If you find our guide confusing or we dont seem to stock your size, please send us an email to info@taintedprince.com with your measurments, chest/bust, waist, hips and outside leg and we will get back to you regarding availability of your choice of garment.
  • 4. We have a returns policy so even if you do receiveyour purchase and it dosnt fit, you can always return it to us and we will send you the appropriate size .failing this we will supply you with a voucher which you can use at taintedprince.com or at our shop in Camden. We are happy to help you find a garment you love and your voucher will be valid for 3 months but failing that we will always refund you.
Welcome to the alternative world of Tainted Prince enjoy your stay.